– Who We Are –
We are Hotel Delfino Lugano.
– Information About Your Personal Data-
“Personal Data” is information that can be used to identify you, directly or indirectly, alone or together with other information. This includes things such as your full name, email address, phone number and certain cookie.
– How We Collect and Use Personal Data –
We collect your Personal Data in a number of ways and for various purposes, including:
1. When you interact with our Services.
We collect Personal Data when you use or interact with our Services. This Personal Data may include name, address, phone number, email address, date of birth. We also use this data for internal purposes related to certain research, analytics, innovation, testing, monitoring, customer communication, risk management, and administrative purposes.
2. When you communicate with us or sign up for promotional materials.
We collect Personal Data when you communicate with us or sign up to receive promotional materials or information via email, or text messages – including email address, mobile number, etc.
If you consent to such messages, we may use your Personal Data and other information to communicate with you about the Hotel Delfino Lugano. products or Services you have purchased or used; provide you with promotional messages; to notify you of other products; to notify you of Services we think may be of interest to you; and, for other marketing purposes. You can manage your communication preferences by directly calling us or sending us an email.
We may use your Personal Data to respond to your requests for technical support, online services or to any other communication you initiate. This includes accessing your account to address support requests. We may also use your Personal Data to address your requests, inquiries, and complaints.
3. When we leverage and/or collect cookies.
We may collect certain Personal Data using cookies and other technologies such as web beacons and IP addresses. We specifically use browser cookies for different purposes, including cookies that are strictly necessary for functionality and cookies that are used for personalization, performance/analytics, and advertising.
4. When we aggregate or centralize data.
We aggregate and centralize Personal Data for purposes of analytics, innovation, and to provide enhanced services to our customers and end-users.
5. When we comply with Legal Requirements or Obligations, Law Enforcement, and for Public Safety Purposes (Country/Region-Specific Disclosures may apply).
– How We Disclose Personal Data –
1. To Social Network Providers.
With social network providers when we use social network widgets, buttons, or plug-ins in our Services
2. For Certain Analytics and Improvement
With certain companies for purposes of analytics and improvement of the Services.
3. For Legal Compliance, Law Enforcement, and Public Safety Purposes (Country/Region-Specific Disclosures may apply).
4. In the event of an actual or contemplated sale. (Country/Region-Specific Disclosures may apply).
With prospective or actual purchasers, investors, or successor entities in connection with a contemplated reorganization or an actual reorganization of our business, in connection with financing, a sale, or other transaction involving the disposal of all or part of our business or assets, including for the purpose of permitting the due diligence required to decide whether to proceed with a transaction, pursuant to assurances of sufficient data handling practices and safeguards.
Residents of the European Economic Area. Our disclosure is limited to situations where we are permitted to do so under applicable European and national data protection laws and regulations.
– Types of companies with whom we share data. –
Types of companies with which Hot. it shares the personal data of the users:
– Marketing and advertising operations: we share personal data with third parties for marketing and advertising purposes, eg, Facebook, Inc. (United States), to enable them to assist Hotel Delfino Lugano. in the promotion of our services inside and outside the platform for current and future customers through targeted advertising.
– Customer Service: These third-party systems and solutions enable us to provide support to respond to complaints and solve customer technical problems.
– We may request your consent to collect accurate location data. You may need to request this information to provide information on how to reach our company. In addition, we may request your consent to share your precise location data with third parties (Google through Google Maps) for viewing the map and calculating the route to reach our company
– Legal Basis for Processing –
This section addresses the legal basis for processing your data if you reside outside the Switzerland. Some processing is addressed in multiple sections because more than one legal basis may apply depending on the circumstances or service.
1. For the performance of a contract
To perform our contractual obligations to you, including booking registration, fulfilling booking or booked you have made (including processing of payment), contacting you in relation to any issues with your order, in relation to the provision of the Services, where we need to collect Personal Data from third party sources and when you access third party products and services, where we collect data from third parties or publicly-available sources, or to aggregate and centralize data for the performance of the Services.
2. To meet legal obligations
To comply with laws, regulations, court orders, or other legal obligations or to assist in an investigation.
For Legitimate Interests
To operate our business and provide the Services, other than in performing our contractual obligations to you for Hotel Delfino Lugano. “legitimate interests” for the purposes of applicable law – except where overridden by the interests or fundamental rights and freedoms that require protection of Personal Data.
For example, the following areas include processing covered by Legitimate Interests, subject to applicable law:
Communication. To communicate with you regarding the Services, including to provide you important notices regarding changes to our Terms and also to address your requests, inquiries, and complaints. We may send strictly necessary communications, including emails, even if you have opted out of receiving other Hotel Delfino Lugano emails or communications. These types of communications do not require consent. We also process your Personal Data for our legitimate interests when you communicate with us, including when you sign up for promotional materials and we have not asked you for your consent in that regard.
Respond to Your Requests. To respond to your requests for technical support, online services, service information or to any other communication you initiate.
Promotional Messages. We process your non-sensitive Personal Data to provide you with promotional messages and personalized marketing, including: when you communicate with us or sign up for promotional materials; when we aggregate and centralize data; and when we share Personal Data with companies or ventures that are owned or controlled by Hotel Delfino Lugano. and with our service providers and vendors.
Surveys. To send you surveys in connection with our Services, unless commercial in nature. In those cases, a survey request may be sent to you if you have given us your consent to receive marketing from us.
Compliance with Law and Public Safety. To assist in the investigation of suspected illegal or wrongful activity. To protect and defend our rights and property, or the rights or safety of third parties.
Improvement and Development. To develop, provide, enhance, and improve our Services and your experience, including to enable you to use the full range of our Services. For internal purposes related to certain research, analytics, innovation, testing, monitoring, customer communication, risk management, and administrative purposes.
Merger or Acquisition. (Country/Region-Specific Disclosures may apply). To support a contemplated reorganization or an actual reorganization of our business, in connection with financing, a sale, or other transaction involving the disposal of all or part of our business or assets, including for the purpose of permitting the due diligence required to decide whether to proceed with a transaction.
– Consent as a Basis for Processing –
In some cases, we will ask for your consent to process your Personal Data. You may indicate your consent in a number of ways, including, as permitted by law, ticking a box (or equivalent action) to indicate your consent when providing us with your Personal Data through our Services or a form (including enrolling in Promotions)
Managing Sharing Preferences
– Managing Preferences and Withdrawing Consent –
You may at any time withdraw your consent with future effect and without affecting the lawfulness of processing of your Personal Data based on the consent you provided before you withdrew it, and exercise other controls regarding website and online data collection, interest-based advertising and your communication settings. Depending on the Service, collection and use of Personal Data may be required for the Services to work.
We provide you several ways to manage your preferences:
1. Cookie Use and Controls
The following settings will control our use of browser cookies, the use of IP address for tracking, and the collection and use of data for cookie-based, interest-based advertising.
[ IN ] Required Cookies: These strictly necessary cookies are used for core functionality, and recognize when you are signed in, remember things such as shopping carts and text entered, are necessary for security, and enforce your privacy preferences. Without these cookies, some functionality on our websites will fail. You can block these cookies in your browser preferences.
[ IN / OUT ] Functional Cookies: These cookies help to improve the sites by allowing us to understand how the site is used and how the site performs. These cookies include analytics and measurement.
[ IN / OUT ] Advertising Cookies: These cookies help us and other parties personalize ads that are shown to you on our sites and Services, as well as on other sites. If enabled, these cookies will allow third parties engaged in interest-based advertising on our site to recognize your browser software on other sites too.
2. IP Address Use
You can choose not to have IP address used for purposes of advertising or analytics by using the cookie controls for “Advertising Cookies,” and “Performance/Analytics,” above.
3. Web Pixels
Pixels are extremely small image files that, when loaded by your web browser, cause the browser to make a network request to the party corresponding to the pixel. If that party’s cookies are currently stored in your browser, those cookies will be transmitted with the request.
4. Social Network Interaction and Widgets
Social network widgets, buttons, and plug-ins on our websites passively transmit data regarding a social network’s members to that social network, even when a button is not clicked. These technologies may allow a social network (such as Facebook, Twitter or YouTube) to personally identify its members and to know the web pages its members have visited. This is true wherever social network buttons are embedded, regardless of whether a button is “clicked” or “pressed.” If you belong to a social network or use these categories of web services, you should review the privacy policies of those services to understand the nature of the data that they collect and what, if any, options the service offers to control how data is collected and used. If you disable advertising cookies, the passive tracking associated with these buttons will be blocked on our sites.
5. Change Consent Settings for Communication Preferences
Consent for Email Communication: After signing up for email communications, you can choose to unsubscribe using the unsubscribe link in any commercial email we send. If you use more than one Service, then unsubscribing from the emails relating to that Service will not stop you from receiving emails from other Services. Please note that if you unsubscribe from “all emails” this means “all emails other than strictly necessary emails.” You will still receive email communications from us if they are strictly necessary to provide the Hotel Delfino Luygano. service or to confirm or validate a transaction, recover accounts, etc.
– Transfers of Your Personal Data to Other Countries –
The Personal Data Hotel Delfino Lugano processes, and all associated Services and systems, including registration, is housed on servers in the Switzerland. If you are located outside of the Switzerland, please be aware that Personal Data we collect will be processed and stored in Switzerland (the data protection and privacy laws in Switzerland may offer a lower level of protections than in your country/region).
– Data Retention –
We will retain your Personal Data for as long as you maintain an account or as otherwise necessary to provide you the Services. We will also retain your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you have questions about our data retention practices, please contact us at email@example.com.
– Security –
We implement appropriate technical and organizational safeguards to protect against unauthorized or unlawful processing of Personal Data and against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data. Please be advised, however, that we cannot fully eliminate security risks associated with the storage and transmission of Personal Data.
– Links to Other Websites –
We do not knowingly collect Personal Data online from children under 16 (note that the minimum age may vary based on country/region, and on local law). If you become aware that a child has provided us with Personal Data without parental consent, please contact us through our Support Team. If we become aware that a child under 16 has provided us with Personal Data without parental consent, we will take steps to remove the data and cancel the child’s account.
– How to Contact Us –
If you have any questions, comments, or concerns about how we handle your Personal Data, then you may contact us at firstname.lastname@example.org or write to us at:
Hotel Delfino Lugano
Via Casserinetta 6